Privacy Policy

We collect information you give us directly. That includes your name, phone number, email address, and the property address where you need water extraction. If you describe the damage, we may note details about the affected areas, the source of the water, and any safety concerns.

When you contact us through our website, we collect the information you type into our forms. If you call or text, we keep a record of that conversation so our team can follow up and schedule your service.

We also collect some information automatically when you visit our website. This includes your IP address, browser type, device type, and the pages you view. We use this to understand how people find us and to keep our site working properly.

We use your information to respond to your request, dispatch our team, and perform water damage extraction at your property. We also use it to send you updates about your service, confirm appointments, and follow up after the work is done.

With your permission, we may send you helpful tips about preventing water damage or information about our services. You can opt out of those messages at any time.

We use website data to improve our online experience, measure which pages are useful, and make sure our site loads quickly on the devices our customers use.

Our website uses cookies and similar technologies to remember your preferences and understand how you interact with our pages. Cookies are small files stored on your device that help us provide a better experience.

You can control cookies through your browser settings. If you disable cookies, some parts of our website may not work as smoothly, but you can still call us directly for emergency service.

We use analytics tools to see how visitors find and use our website. These tools collect anonymous data about page views, time on site, and general location. We use this information to improve our content and make it easier for people to reach us in an emergency.

We may also use third-party scheduling or communication tools to manage appointments and send service updates. These providers only access the information needed to perform their specific function, and they are required to protect it.

We do not sell your personal information. We share it only when necessary to provide our services, comply with the law, or protect our rights.

We may share information with our technicians, subcontractors, or vendors who help us complete your water extraction and restoration work. They receive only what they need to do the job and are expected to keep it confidential.

If we are required by law to disclose information, such as in response to a court order or legal process, we will do so. We may also share information to prevent fraud, protect safety, or enforce our agreements.

We keep your information for as long as needed to provide services, maintain accurate business records, and meet legal requirements. When information is no longer needed, we securely delete or destroy it.

If you ask us to delete your information, we will do so unless we are required to keep it for legal or accounting purposes.

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. These steps include secure storage, restricted access for our team, and safe handling of paper and electronic records.

No method of transmission over the internet or electronic storage is completely secure, but we work hard to safeguard what you share with us. If you have concerns about how your information is handled, contact us right away.

You have the right to ask what personal information we hold about you, request a copy, and ask us to correct or delete it. You can also ask us to stop sending marketing messages.

To exercise any of these rights, contact us using the information at the bottom of this page. We will respond promptly and help you with your request.

Our services are for property owners and adults who need water damage help. We do not knowingly collect personal information from children under 13. If you believe a child has shared information with us, please contact us so we can remove it.

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we make changes, we will post the new policy on this page and update the effective date.

We encourage you to review this page periodically. If you keep using our website or services after changes are posted, you accept the updated policy.